Privacy policy statement

This privacy policy explains how your data is collected, managed, and protected when using valytherinoq’s subscription service.

Information we collect

Collection is limited to what is needed for client service, regulatory obligations, and secure communication.

• Your name and contact details necessary to provide client support.
• Information about your preferences and service history for better personalisation.
• Content of communications between you and our team, helping us handle your requests.
• Technical session data, browser, and usage patterns for troubleshooting and performance.

How we use your data

All personal data is used lawfully and only as required for effective service.

• To provide subscription services and communicate plan details or support.
• To confirm your identity and improve service quality.
• For regulatory reporting and audit where required by law.
• To keep records for compliance and track service performance.

Our legal basis for processing

Your information is managed as necessary for delivering agreed services and legal obligations.

Contractual performance, legal requirements, and your explicit consent form the basis of all processing decisions.

When we share data

We protect your data but may need to share for business continuity or compliance.

• With technology providers for secure storage, always under strict confidentiality agreements.
• With official agencies if required by law or regulation.
• With professional partners if you request further referral, after your consent.

Data security

We use encrypted systems and regular access reviews. All staff commit to confidentiality and security best practices to keep your data safe. Access is tightly controlled and logged, and regular audits check policy adherence.

Your rights

As a client, you have full control over your information and choices.

• Ask what data we store about you at any time.
• Correct, update, or withdraw your information from our records with notification.
• Request deletion except where law requires retention.
• Object to specific uses or lodge a complaint about privacy practices.

Cookies and tracking

We use cookies for site efficiency, analytics, and secure access. Options let you control your cookie preferences.

See cookie policy See cookie policy

Contact

For questions about our privacy policy or your rights, get in touch using the contact details below.

Policy changes

We review this privacy policy periodically and will highlight significant updates on our website.